_______________ Is the First Phase in the Process Cycle for CRM

question 61

Multiple Choice

_______________ is the first phase in the process cycle for CRM.

• A) Analysis and refinement
• B) Supplier interface
• C) Customer interaction
• D) Knowledge discovery
• E) Marketing planning

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Definitions:

Specific Order

A unique customer request for products or services tailor-made to their specifications.

Successful Organisations

Entities that achieve their goals effectively and efficiently, often demonstrating adaptability, resilience, and high performance.

Evaluating Performance

The process of reviewing and assessing the work activities, outcomes, or capabilities of an individual, group, or entity against predetermined standards or objectives.

Forecasting Sales

The process of estimating future sales performances based on historical data and market analysis.