The Effort a Firm Makes Towards Cultivating a Customer-Centric Culture

question 88

Multiple Choice

The effort a firm makes towards cultivating a customer-centric culture requires a high degree of __________________ within the firm.This means structure, processes and tools are developed to support the culture.

• A) Professionalism
• B) Creativity
• C) Management
• D) Formalization
• E) Metrics

---

Definitions:

Admission Procedures

The official processes or steps followed by an institution, such as a hospital or school, for entering or being admitted.

Unconscious Patient

A state where a patient is not awake or aware of themselves or their environment.

Emergency Department

The section of a hospital that provides immediate treatment to patients with acute illnesses or injuries.

Discharge Planning Checklist

A tool used by healthcare professionals to ensure all necessary steps and considerations are addressed before a patient leaves a healthcare facility.