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The Number of Calls Coming into a PBX Follows a Poisson

question 57

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The number of calls coming into a PBX follows a Poisson process with a mean of 120 calls per hour.What is the probability of no calls in a one-minute interval?


Definitions:

Bad-news Message

Communication intended to convey unfortunate or disappointing information to the recipient.

Indirect Strategy

A communication approach where the main point or conclusion is presented after the supporting details, often used to soften the impact of negative information.

Direct Strategy

A communication method that involves straightforwardly presenting the main point or request at the beginning.

Reasons-before-refusal Plan

A strategic approach in communication or negotiation where one presents justifications or arguments prior to expressing a refusal.

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