An Important Part of the Customer Service Responsibilities of a Cable

question 105

Short Answer

An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired. Historically, the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, what is the probability that:
-At least 3 troubles will be repaired on the same day.

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Definitions:

Net Operating Income

The profit generated from a company's everyday business operations, calculated by subtracting total operating expenses from total revenue.

Turnover

Refers to the rate at which inventory is sold and replaced or the volume of business conducted within a specific period, often used in analyzing business efficiency.

Return On Investment

A measure of financial performance calculated as the net profit divided by the total investment.

Average Operating Assets

The average value of the assets used in the day-to-day operations of a business over a specific period.