A New Company Is in the Process of Evaluating Its

question 7

Multiple Choice

A new company is in the process of evaluating its customer service.The company offers two types of sales: 1.Internet sales;2.Store sales.The marketing research manager believes that the Internet sales are more than 10% higher than store sales.The alternative hypothesis for this problem would be stated as:

• A)P_internet - P_store > 0
• B)P_internet - P_store < 0
• C)P_internet - P_store ≥ 0
• D)P_internet - P_store ≤ .10
• E)P_internet - P_store > .10

---

Definitions:

Allowable Actions

Those actions or behaviors that are permitted within a given set of rules, regulations, or contexts.

Total Quality Management

An organizational approach focused on continuous improvement in all aspects of work, from decision-making to customer service, by involving every employee.

Process Controls

Mechanisms and techniques used to manipulate and maintain the operation of processes to achieve desired outputs consistently.

Divisional Departmentation

Groups individuals and resources by products, territories, services, clients, or legal entities.