How Do Managers Identify the Marketing and Customer Service Costs

question 5

Essay

How do managers identify the marketing and customer service costs of individual jobs?

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Definitions:

Conditioned Response

A behavioral reaction developed in response to a stimulus that was once neutral but has now been linked with an unconditioned stimulus.

Law Of Effect

A principle in psychology stating that behaviors followed by satisfying consequences tend to be repeated, while those followed by unpleasant consequences are less likely to be repeated.

Punished Behaviors

Actions that are met with negative consequences, aiming to decrease the likelihood of those actions being repeated in the future.

Extinction

The process by which a species, genus, or family of organisms becomes permanently lost or dies out.