Which of the Following Is Not a Step Related to Ongoing-Budget

question 22

Multiple Choice

Which of the following is not a step related to ongoing-budget related processes that managers cycle through during the course of the fiscal year?

• A)Managers take into account past performance,market feedback,and anticipated future changes to initiate plans for the next period.
• B)Managers and management work together to develop plans for the company as a whole and the performance of its subunits,such as departments or divisions.
• C)At the beginning of the year,senior managers give subordinate managers a frame of reference,a set of specific financial or nonfinancial expectations to compare actual results.
• D)During the course of the year,management accountants help managers investigate variations from plans,such as unexpected decline in sales.
• E)The use of information technology resulted in less ongoing-budget related processes and managers no longer take into account past performances,market feedback,or anticipated changes in the ongoing-budget related processes.

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Definitions:

Service Characteristic

Features that distinguish services from goods, including intangibility, inseparability, variability, and perishability.

Responsiveness

The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.

Service Quality

The assessment of how well a delivered service matches customer expectations, often used as a key performance metric in service industries.

Voice-of-customer

A term used to describe the process of capturing customers' preferences, experiences, needs, and expectations.