Which of the Following Is Not an Initiative of the Internal-Business-Process

question 12

Multiple Choice

Which of the following is not an initiative of the internal-business-process perspective?

• A)Improve customer-service process.
• B)Identify root causes of problems and improve quality.
• C)Reengineer order-delivery process.
• D)Supervisors act as coaches rather than decision makers.
• E)Organize from manufacturing and sales to modify processes.