Which of the Following Is Not a Pitfall to Avoid

question 49

Multiple Choice

Which of the following is not a pitfall to avoid in implementing a balanced scorecard?

• A)Managers always assume the cause-and-effect linkages are precise.
• B)Manages should not assume the cause-and-effect linkages are precise.
• C)Managers should not seek improvements across all of the measures all of the time.
• D)Managers should not use only objective measures in the balanced scorecard.
• E)Despite challenges of measurement,top management should not ignore nonfinancial measures when evaluating managers and other employees.

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Definitions:

Affective Commitment

An employee's emotional attachment to, identification with, and involvement in a particular organization, which influences their willingness to continue working there.

Cognitive Dissonance

A psychological phenomenon where an individual experiences discomfort due to holding conflicting beliefs or attitudes.

Continuance Commitment

The degree to which employees remain with an organization due to perceived costs, economic or social, associated with leaving.

General Adaptation Syndrome

A three-stage response (alarm, resistance, exhaustion) that the body has to stress, proposed by Hans Selye, highlighting how stress affects physical health.