Employee Education and Skill Levels,employee Satisfaction,employee Turnover,hours of Employee Training,and

question 2

Multiple Choice

Employee education and skill levels,employee satisfaction,employee turnover,hours of employee training,and availability of information systems,are measures of the ________.

• A)employee perspective
• B)customer perspective
• C)financial perspective
• D)learning-and-growth perspective
• E)internal-business-process perspective

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Definitions:

Top Executives

Top executives are the highest-ranking officers in an organization, responsible for determining strategy, making major decisions, and overseeing the overall operations.

Listening Skill

The ability to accurately receive and interpret messages in the communication process.

Content Listening

Listening to understand and retain the speaker’s message.

Retain Information

The ability to remember or keep knowledge in one's memory over time.