In the Balanced Scorecard,market Share in Different Geographic Locations,customer Satisfaction,and

question 53

Multiple Choice

In the balanced scorecard,market share in different geographic locations,customer satisfaction,and average number of repeat visits are measures of the ________.

• A)employee perspective
• B)customer perspective
• C)financial perspective
• D)learning-and-growth perspective
• E)internal-business-process perspective

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Definitions:

Bailment

The act of temporarily placing control over or possession of personal property in the hands of another, under agreement.

Ordinary Care

The level of care that a reasonably careful person would exercise under similar circumstances to avoid harm to themselves or others.

Prudent Person

A legal standard referring to the hypothetical individual who exercises the care, diligence, and wisdom that a reasonable person would under similar circumstances.

Checkroom

A place where visitors can deposit their personal belongings, such as coats and bags, for safekeeping.