In the Balanced Scorecard,customer-Service Time for Making Reservations and for Check-In

question 98

Multiple Choice

In the balanced scorecard,customer-service time for making reservations and for check-in and restaurants are measures of the ________.

• A)employee perspective
• B)customer perspective
• C)financial perspective
• D)learning-and-growth perspective
• E)internal-business-process perspective

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Definitions:

Homeowner's Insurance

A type of property insurance that covers losses and damages to an individual's house and assets in the home.

Business Activities

All actions undertaken by a company as part of its pursuit of profit, including production, sales, and service offerings.

Judgment Creditor

A creditor who has received a legal judgment confirming the debtor owes the creditor money.

Life Insurance Policy

A contract between an insurance policy holder and an insurer, where the insurer promises to pay a designated beneficiary a sum of money upon the death of the insured person.