In the Balanced Scorecard,market Share in Different Geographic Locations,customer Satisfaction,and

question 53

Multiple Choice

In the balanced scorecard,market share in different geographic locations,customer satisfaction,and average number of repeat visits are measures of the ________.

• A)employee perspective
• B)customer perspective
• C)financial perspective
• D)learning-and-growth perspective
• E)internal-business-process perspective

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Definitions:

Majority Owner

A majority owner refers to an individual or entity that holds more than 50% of a company's shares, thereby having significant control and decision-making power within the company.

Board of Directors

A group of individuals elected to represent shareholders and make major decisions concerning the corporation, including company policy, and director oversight.

Preferred Shares

Preferred shares represent ownership in a company with preferential rights to dividends and assets upon liquidation, compared to common shares.

Doctrine of Ultra Vires

A principle stating that actions taken by a corporation that are beyond its legal power or authority are invalid.