This Question Contains Two Parts;be Sure to Answer Both

question 12

Essay

This question contains two parts;be sure to answer both.First,explain the two core principles of TQM and the assumptions underlying each.Second,suppose you are the commissioner of your local parks department.Your job is to ensure that your city,town,or county had open park spaces for the residents to enjoy.Apply each of the two core principles to your management of the parks department.
The two core principles are people and improvement orientations.
People orientation: Delivering customer value is most important;people will focus on quality if given empowerment;and TQM requires training,teamwork,and cross-functional efforts.
Improvement orientation: It's less expensive to do it right the first time;it's better to do small improvements all the time;accurate standards must be followed to eliminate small variations;and there must be strong commitment from top management.

---

Definitions:

Adam Smith

An 18th-century Scottish economist and philosopher, often considered the father of modern economics, known for his theories on free markets, capitalism, and the "invisible hand."

Stakeholder Model

A framework that outlines the importance of considering all stakeholders in decision-making processes, not just shareholders.

Stakeholders

Individuals or groups that have an interest, stake, or claim in the actions and overall performance of a company, including employees, customers, suppliers, and shareholders.

Claimholders

Individuals or entities that have a claim or potential claim against a company's assets or income, including shareholders, creditors, and employees.