The Dean at Corbin Business College Disseminated a New Five-Year

question 28

Multiple Choice

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs.This is an example of ________ communication.

• A)external
• B)horizontal
• C)corporate
• D)downward
• E)informal

Recognize the significance of the therapeutic relationship as a central element in the counseling process.

Understand the variety of behaviors associated with difficult clients and the necessity to explore these in the helping relationship.

Understand the concept of emotional dissonance and its impact on employees.

Recognize how emotional labor requirements differ among jobs and the potential outcomes on employee well-being.

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Definitions:

Habituation

A decrease in response to a stimulus after repeated presentations, indicating a form of learning that involves becoming accustomed to the stimulus.

Sensitization

An increase in behavioral response after exposure to a stimulus.

Higher-order Conditioning

A form of conditioning in which a stimulus is paired with a previously conditioned stimulus, leading to the acquisition of the same conditioned response without being directly paired with the unconditioned stimulus.

Modeling

The process of learning behaviors by observing and imitating others, a key concept in social learning theory.