Astrid,a Customer Service Representative with NorthTel Wireless Services,was Asked by One

question 77

Multiple Choice

Astrid,a customer service representative with NorthTel Wireless Services,was asked by one of her customers if NorthTel would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community.Astrid believes this is a very good idea and approached her manager,DeShawn,about becoming a chamber member.DeShawn said to Astrid,"Because the cost of membership is over $500 and you will have to leave the office to attend meetings,I will have to get approval from management above me." NorthTel is an example of an organization with

• A)decentralized authority.
• B)unity of command.
• C)work specialization.
• D)centralized authority.
• E)line managers.

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Definitions:

Instrumental Values

Values that are viewed as a means to an end, guiding individuals towards achieving their life goals.

Locus of Control

A psychological concept that describes an individual's belief about the degree to which they can control events affecting them.

Dogmatism

The tendency to lay down principles as undeniably true, without consideration of evidence or the opinions of others.

Sexual Orientation

Refers to an individual's patterns of emotional, romantic, or sexual attraction to people of the same gender, opposite gender, both genders, or no gender.