While Sitting at Her Desk,Ann Is Setting Goals and Deciding

question 70

Multiple Choice

While sitting at her desk,Ann is setting goals and deciding how to achieve them.She is

• A)planning.
• B)controlling.
• C)delegating.
• D)diversifying.
• E)synergizing.

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Definitions:

Customer Relationship Management

A strategy for managing a company's interactions with current and future customers, utilizing data analysis about customers' history with a company to improve business relationships.

Customer Satisfaction

A measure of how products or services meet or exceed customer expectations.

Geofencing

A location-based technology that creates a virtual boundary around a geographical area, enabling businesses to send targeted messages or ads to mobile devices within that region.

Relationship Marketing

A strategy focused on building long-term relationships with customers rather than focusing solely on individual sales.