This Month,Alice,the Branch Manager of Quality Computer Sales,has Heard Several

question 42

Multiple Choice

This month,Alice,the branch manager of Quality Computer Sales,has heard several complaints from customers that Quality employees do not return calls.Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough,Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)

• A)office order.
• B)policy.
• C)norm.
• D)value.
• E)ethic.

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Definitions:

Career Progress

The advancement or professional development of an individual within their chosen career path, often involving promotions or learning new skills.

Recognition

The act of acknowledging or rewarding the achievements, contributions, or status of individuals or groups.

Continuous Learning

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization.

Learning Organization

A group that aids in the education of its members and persistently changes to enhance its ability to adjust and prosper.