To Focus on Improving Company Customer Service This Year,the CEO

question 47

Multiple Choice

To focus on improving company customer service this year,the CEO of a pet food manufacturer outlined a list of stakeholders to concentrate on: distributors,local communities,and the mass media.These three groups are

• A)external stakeholders.
• B)general stakeholders.
• C)internal stakeholders.
• D)preferred stockholders.
• E)interest groups.

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Definitions:

Status Structure

The set of authority and task relations among a group’s members.

Task Relations

The dynamics and interactions between tasks within a workflow or project.

Authority

signifies the legitimate power or right given to an individual or body to make decisions, command resources, and enforce obedience.

Performing Stage

A phase in group development where members effectively work together and achieve high levels of task performance and cooperation.