When Faced with a Business Problem,Sally,a Young Grocery Store Owner,discusses

question 10

Multiple Choice

When faced with a business problem,Sally,a young grocery store owner,discusses business problems with Don,the assistant manager and an employee for over 30 years.Sally believes Don "has seen it all" and knows there are few really new ideas;plus the business has done many simple things,such as offering friendly service,to create and maintain a competitive edge.Sally's management style is best described as

• A)evidence-based.
• B)behavioral.
• C)family style.
• D)contingency.
• E)bottom-up.

Understand the classification of conflicts into functional and dysfunctional categories.

Comprehend the Thomas-Kilman Conflict Model and the behavioral traits of competitors, collaborators, and avoiders within it.

Recognize the nature and resolution strategies of different types of conflicts such as values, content, and negotiation-of-selves conflicts.

Identify the impact of conflicts in the workplace and understand strategies to convert dysfunctional conflicts into functional ones.

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Definitions:

Goals and Expectations

The objectives and standards set by an individual or organization, outlining desired achievements and performance levels.

Performance Management Process

A systematic approach to improving and managing an employee's work performance through setting clear goals, providing regular feedback, and facilitating development.

Ongoing Performance Feedback

Continuous communication between supervisors and employees regarding performance, typically aimed at improvement and development.

Compensation Process

The method or system through which employees are rewarded for their contributions to an organization, including wages, salaries, benefits, and incentives.