Right Motors Calls Its Customers After They Purchase an Automobile

question 29

Multiple Choice

Right Motors calls its customers after they purchase an automobile from the dealership.In addition,every year customers are asked to complete a short survey about the car they purchased from Right Motors and their customer-service experiences with the dealership.Right Motors is an example of a(n) ___ system.

• A)open
• B)closed
• C)open-door
• D)environmental
• E)ongoing

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Definitions:

Standards And Procedures

Established guidelines and processes designed to ensure consistent quality, safety, and efficiency in operations or activities.

Organizational Values

The core principles and beliefs that guide and shape the behavior and culture of an organization and its employees.

Corporate Values

The core principles and beliefs that guide a company's behaviors, decisions, and culture.

Personal Values

Core beliefs or standards that guide and motivate attitudes and actions.