To Gain a Competitive Edge This Year, the Upper Management

question 5

Multiple Choice

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as

• A) customer focus.
• B) total quality management (TQM).
• C) evidence-based management.
• D) competitive edging.
• E) constancy of purpose.

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Definitions:

Career Development

The process of growth and improvement in one's professional life, often involving training and job experiences that lead to new roles or responsibilities.

Procedural Justice

The fairness and transparency of the processes used by organizations to make decisions, particularly in terms of how these processes affect the treatment of individuals within the organization.

Psychological Contract

The unwritten, implicit agreements and expectations between an employer and employee regarding their mutual obligations.

Distributive Justice

The perceived fairness in the allocation of resources and burdens among members of a society.