Assurance Is the Willingness to Help Customers and Provide Prompt

question 52

True/False

Assurance is the willingness to help customers and provide prompt recovery to service upsets.

---

Definitions:

Asking Questions

A communication technique used to gather information, clarify understanding, engage in conversation, or guide a discussion towards a specific objective.

Marketing Research

The process of gathering, analyzing, and interpreting information about a market, including consumer preferences, competition, and market trends, to support decision-making.

Carmex

A brand known for its range of lip balm and skincare products.

Social Media Properties

Digital platforms and channels owned by companies that facilitate the creation and sharing of information, ideas, and other forms of expression via virtual communities.