Measures and Indicators of Product and Service Performance That Have

question 66

True/False

Measures and indicators of product and service performance that have a strong correlation with customer satisfaction are appropriate to monitor.

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Definitions:

Objective

A goal or target that is sought after, or an unbiased, unemotional point of view.

Behavior

Observable actions or responses of an individual or group.

CACREP

The Council for Accreditation of Counseling and Related Educational Programs, a body that accredits counseling programs.

Educational Standards

Benchmarks or criteria set by educational authorities to specify learning expectations and outcomes for students at various levels.