Of the Four Performance Perspectives of the Balanced Scorecard Model

question 17

Multiple Choice

Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?

• A)financial
• B)customer
• C)innovation and learning
• D)internal

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Definitions:

Racial Identity

An individual's awareness and experience of belonging to a specific racial group, including the personal and societal significance attached to these racial categorizations.

Ethnic Identity

A person's sense of belonging to a specific ethnic group, including aspects such as heritage, culture, language, and common ancestry.

Physical Markers

Observable traits or characteristics of the body that indicate certain genetic, health, or cultural information about an individual.

Multiculturalism

A policy or philosophy that recognizes, values, and promotes multiple cultural backgrounds and identities within a society.