In Regard to Ways Customers Evaluate Services Compared to Their

question 64

Multiple Choice

In regard to ways customers evaluate services compared to their evaluation of goods, which of the following is not true?

• A)For services, customers seek and rely more on personal sources of information.
• B)Customers normally adopt innovations in services faster.
• C)Customers perceive greater results when buying services.
• D)Dissatisfaction with services is often the result of a customer's inability to properly perform or co-produce their part of the service.

Appreciate the value of an attention-gaining opening and a strong conclusion in presentations.

Understand the importance of collaborative planning in presentations involving multiple speakers.

Recognize the role of humor and variety in volume for maintaining audience interest.

Understand the initial steps in planning and preparing for both oral and written presentations.

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Definitions:

Pooling

In economics, pooling is the amalgamation of resources or interests by several parties to maximize benefit or reduce risk.

Pooling

The act of grouping together resources, risks, or interests to achieve a common goal or reduce risk.

Supply Curve

A visual chart demonstrating how the price of an item correlates with the volume of that item that sellers are ready to provide.

Insurance

A financial product that transfers the risk of financial loss from an individual or business to an insurance company, in exchange for premium payments.