Which of the Following Is Not a Principal Issue in Service

question 89

Multiple Choice

Which of the following is not a principal issue in service encounter design?

• A)facility location
• B)customer contact behavior and skills
• C)service provider selection, development and empowerment
• D)service recovery and guarantees

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Definitions:

Game Theory

A field of mathematics that analyzes competitive situations where the outcome of a participant's choice of action depends on the actions of other participants.

Advertise

The action or process of promoting one's products or services in various media to attract potential customers or clients.

Joint Profits

The combined earnings accrued from the collaboration of two or more firms.

Nash Equilibrium

In game theory, the equilibrium that results when all players choose the action that maximizes their payoffs given the actions of other players, ignoring the effect of that action on the payoffs of other players; also known as noncooperative equilibrium.