A(n) ____ Is a Promise to Reward and Compensate a Customer

question 4

Multiple Choice

A(n) ____ is a promise to reward and compensate a customer if a service upset occurs.

• A)service guarantee
• B)customer contact requirement
• C)service recovery
• D)empowerment

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Definitions:

Group Leader

An individual who takes charge of steering a group's discussions and activities, ensuring goals and objectives are met efficiently.

Factors

Elements or conditions that contribute to a particular outcome or situation, influencing or determining results.

Social Integration

The process by which individuals or groups are integrated into the social structure, ensuring access to opportunities and resources.

Roles

The functions, positions, or parts played by individuals within a group, organization, or context.