In Service Operations, Significant Volume Increases Can and Frequently Are

question 8

True/False

In service operations, significant volume increases can and frequently are made without changes in the service process, as would be expected in manufacturing.

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Definitions:

Stereotyping

The act of categorizing individuals into specific groups based on generalized beliefs, which may not accurately reflect reality.

Prejudice

Preconceived opinions or attitudes towards people or groups without factual basis or actual experience.

Discrimination

Discriminatory behavior toward various groups based on race, age, or gender, characterized by unfairness or bias.

Ingroup/Outgroup Bias

The tendency to favor members of one's own group (the ingroup) over those from different groups (the outgroup), often leading to prejudice and discrimination.