All of the Following Are Components of the GAP Model

question 33

Multiple Choice

All of the following are components of the GAP model except

• A)The discrepancy between delighting or pleasing customers and total customer service and satisfaction
• B)The discrepancy between management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications
• C)The discrepancy between quality specifications documented in operating and training manuals and plans and their implementation
• D)The difference between the customer's expectations and perceptions

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Definitions:

Risk-free Asset

A Risk-free Asset is an investment with a certain return, with no risk of financial loss, often exemplified by government bonds.

Risky Asset

An investment with a significant degree of uncertainty in its future payoffs, including the potential for losing some or all of the original investment.

Internet Bubble

A period, typically in the late 1990s, characterized by rapid expansion and inflation of the value of internet-based companies, leading to a market crash.

Stock Prices

The current market price of a share of a company's stock, determined by supply and demand in the stock market.