A Company That Makes Handheld Computers Is Trying to Improve

question 30

Essay

A company that makes handheld computers is trying to improve one of its poorer selling products.They conducted some customer surveys and found that customers prefer the product to weigh between 10 and 14 ounces.At present, the mean of the process is 12 ounces and the standard deviation of the process is .4 ounces.They want to ensure that the production process will meet customer expectations; that is, the process capability index (C_p) will be greater than or equal to 1.00.
a.What is the C_p of the current production process?
b.What does the standard deviation of the process have to be for the C_p to equal 1.00?

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Definitions:

Checks

Written, dated, and signed instruments that direct a bank to pay a specific sum of money to the bearer or a designated person.

Commercial Transactions

Business activities that involve the exchange of goods, services, or funds between enterprises or individuals.

Unusual Signature

A signature that deviates significantly from a person's usual style of signing, which can raise questions about authenticity or indicate special circumstances.

Marketability

The ease with which an asset or service can be sold or bought in the market, often because of demand, availability, or regulatory conditions.