Determination of User Requirements in the Analysis Step of Systems

question 41

Multiple Choice

Determination of user requirements in the analysis step of systems development is more difficult in an e-business implementation because:

• A) user requirements inside and outside the organization must be determined
• B) users are more resistant to change to an e-business implementation
• C) e-business software is inherently more complex
• D) users fear e-business implementations will negatively impact their jobs

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Definitions:

Zero Moment

The moment when a consumer begins to seek out information online before making a buying decision.

Retail Environment

The physical or online setting in which products or services are sold to consumers, including layout, design, and overall shopping ambiance.

Multiway Conversation

An interactive communication model involving multiple participants, fostering an exchange of ideas and facilitating engagement and understanding.

Purchase Process

The series of steps a consumer goes through when deciding to buy a product or service, from recognizing a need to post-purchase evaluation.