A Customer Relationship Management System Is an Information Systems Extension

question 86

True/False

A customer relationship management system is an information systems extension that allows a customer to complete an inquiry or perform a task within an organization's business process without the aid of the organization's employees.

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Definitions:

Semantics

The branch of linguistics and logic concerned with meaning, including the ways meaning is structured in language and interpreted by people.

Grammatics

The study of grammar, which is the system and structure of a language including syntax, morphology, and phonology.

Linguistic Relativity Hypothesis

The theory suggesting that the structure of a language affects its speakers' world view or cognition, and thus people's perceptions are relative to their spoken language.

Surface Structure

In linguistics, the outward form of a sentence, including words and their syntax, as opposed to the deeper meanings and relationships analyzed in deep structure.