A Customer Relationship Management System Is an Information Systems Extension

question 86

True/False

A customer relationship management system is an information systems extension that allows a customer to complete an inquiry or perform a task within an organization's business process without the aid of the organization's employees.

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Definitions:

Residual Value

The estimated amount that an asset is expected to realize upon the end of its useful life after all depreciation or amortization has been accounted for.

Market Value

The current price at which an asset or service can be bought or sold in the market.

Depreciation

Depreciation is the accounting process of allocating the cost of tangible assets over their useful lives, reflecting the loss of value as the asset is used.

Capitalized

The process of recording a cost or expense as an asset on the balance sheet, rather than immediately expensing it, typically to spread the cost over its useful life.