Placing a Customer's Bills on a Company's Own Web Site

question 28

Multiple Choice

Placing a customer's bills on a company's own Web site and sending an e-mail telling the customer that his or her bill is there is called:

• A) electronic funds transfer
• B) electronic bill presentment
• C) electronic bill payment
• D) electronic document management

---

Definitions:

Trust

The confidence in the integrity, ability, and character of an individual or organization.

Employee-Centred

An approach to management that focuses on creating a supportive work environment and prioritizing the needs and well-being of employees.

Social Relations

Interactions between individuals or groups that form the basis of social structure and contribute to social cohesion or conflict.

Work Standards

Established criteria or benchmarks that define the expected quality, productivity levels, and performance measures for specific tasks or jobs.