Sales-Force Automation Software May Be Used to Route Calls to a Particular

question 11

True/False

Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer.

---

Definitions:

Freudian Theories

A set of psychological theories developed by Sigmund Freud that emphasize unconscious motivations and conflicts as drivers of human behavior.

Freudian

relating to or based on the theories of Sigmund Freud, particularly those concerning the unconscious mind, sexuality, and the development of personality.

Symbolic Self Systems

A concept in psychology that refers to the organization of an individual's identity and roles in society as understood through symbols and language.

Psychological Makeup

The combination of emotional, mental, and personality characteristics that define an individual's psychological state and ways of responding to situations.