The Concept Behind ____ Is to Cultivate Customer Relationships by Prospecting

question 81

Multiple Choice

The concept behind ____ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.

• A) customer relationship management (CRM) systems
• B) customer self-service (CSS) software
• C) sales-force automation (SFA) software
• D) sell-side systems

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Definitions:

Real World

The actual physical world and life in which events occur and interactions take place, as opposed to hypothetical or virtual realms.

Free Speech

The right to express one's ideas and opinions without censorship, restraint, or legal penalty.

Advocate

To speak, write, or act in favor of a cause, policy, or person, often publicly.

Resent

To feel bitterness or indignation due to perceived unfairness or offense.