The Following Narrative Describes the Order Entry Process at Adams

question 36

Essay

The following narrative describes the order entry process at Adams, Inc.:
Adams, Inc.customers mail their orders to the Adams customer service center where clerks open the orders and review them for accuracy.The clerks then key orders into the computer.As the clerk is entering data the computer populates the order input screen with data from the applicable customer and inventory master data.The computer displays the completed order and the clerk reviews the order (assume there are no discrepancies) and then accepts the order (selects the "save" icon on the input screen).The computer then creates a sales order master record, updates the inventory master data to allocate inventory to the sales order, prints a picking ticket in the warehouse, and displays the sales order number to the customer service center clerk.The clerk then reads this number to the customer.Required:
a.Prepare a table of entities and activities.
b.Prepare a context diagram.
c.Prepare a physical data flow diagram.

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Definitions:

Relationship Selling

A sales approach that focuses on building long-term relationships with customers, emphasizing trust, understanding customer needs, and providing tailored solutions.

Invalidating Opinions

The act of dismissing or undermining someone's viewpoints as without basis or merit.

Salesperson's Knowledge

Refers to the information, expertise, and understanding a salesperson has about their product, market, and customer needs.

Customer Relationship Marketing

A strategic approach focusing on building and sustaining long-term relationships with customers for loyalty and repeat business.