Software That Builds and Maintains an Organization's Customer-Related Data Is

question 112

Multiple Choice

Software that builds and maintains an organization's customer-related data is known as

• A)customer relationship management (CRM) software
• B)customer self service (CSS) software
• C)sales force automation (SFA) software
• D)supply chain management (SCM) software

---

Definitions:

Graph Drawing

The process of representing data visually using plots and charts to make the information easier to understand.

Consumer Surplus

The difference between the total amount consumers are willing and able to pay for a good or service and the total amount they actually pay.

Market Price

The amount for which something can currently be purchased or sold within a marketplace, reflecting supply and demand conditions.

Squeeze Out Profits

Strategies or actions taken by companies to increase profit margins, often by reducing costs or increasing efficiency, sometimes under competitive pressure.