Which of the Following Statements Is Most Incorrect Regarding the Service

question 32

Multiple Choice

Which of the following statements is most incorrect regarding the service profit value chain?

• A) It explains how services result in profit in organisations.
• B) It does not consider customer loyalty.
• C) It is difficult to definitively measure many of its categories.
• D) It cannot guarantee service organisation profitability.

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Definitions:

Individually Prescribed

Tailored or custom-made to meet the specific needs or requirements of an individual.

Behavior Reinforced

An action or pattern strengthened by consequences that follow it, often as part of learning processes where behaviors are encouraged through positive or negative reinforcement.

Unmarried Women

Refers to adult females who are not legally married or in a marital union.