A Service Shop Is Characterised By

question 28

Multiple Choice

A service shop is characterised by:

• A) low contact time.
• B) medium contact time.
• C) high contact time.
• D) low customisation.

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Definitions:

Behavior

The actions or reactions of a person or animal in response to external or internal stimuli.

Punishment

The imposition of a penalty as a result of an offense, with the intention of decreasing a specific behavior or action through negative consequences.

Skinner Box

An experimental apparatus designed by B.F. Skinner for studying behavioral conditioning in animals, typically involving a lever and a food dispenser.

Superstitious Behaviors

Actions that are performed based on the irrational belief that they will influence future events, despite the lack of a logical connection.