Match the Following Critical Success Factors with the Appropriate Perspective

question 85

Essay

Match the following critical success factors with the appropriate perspective of the balanced scorecard.Use the following key: F = Financial,C = Customer,IB = Internal business,and LG = Learning and growth.
a.the efficient and effective use of employees
b.increasing the quality of products and services
c.increasing the number of new products
d.improving quality throughout the production process
e.increasing information systems capabilities
f.increasing ROI
g.reducing delivery time
h.increasing customer satisfaction

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Definitions:

Empirically Derived

Developed or produced based on observed and measured phenomena rather than theory or pure logic.

Defense Mechanisms

Defense mechanisms that operate below the level of consciousness to fend off anxiety linked to unacceptable emotions or ideas.

Trait Theorists

Psychologists who study personality, focusing on identifying and measuring individual traits or characteristics.

Cluster

A collection or grouping of similar items, individuals, or events closely located or occurring together.