Which of the Following Statements About the Balanced Scorecard Approach

question 39

Multiple Choice

Which of the following statements about the balanced scorecard approach is true?

• A) The four perspectives of the balanced scorecard revolve around measures of quality, productivity, efficiency and timeliness, and marketing success.
• B) The balanced scorecard approach requires looking at performance from four different but related perspectives: financial, customer, internal business, and learning and growth.
• C) The balanced scorecard approach integrates financial and nonfinancial performance measures.
• D) All of these are true.

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Definitions:

Information Technology

The use of computers, networks, and other electronic devices for storing, retrieving, transmitting, and manipulating data.

Knowledge Repositories

Centralized databases or systems where an organization’s collective knowledge is stored, managed, and shared among stakeholders.

E-HR Functions

The use of digital technologies to manage and deliver human resource services, such as recruitment, training, and performance management.

Service Delivery Model

A framework that defines how services are delivered to customers or clients, including the processes, roles, and responsibilities involved.