Which of the Following Statements Regarding "Quality" Is False

question 106

Multiple Choice

Which of the following statements regarding "quality" is false?

• A) Quality is often defined as meeting or exceeding customers' expectations.
• B) Quality requires that a product be reliable and durable and that these features be provided at a competitive price.
• C) Studies have found that companies that spend less on quality costs have higher operating income than those companies who spend more on quality costs.
• D) Improving quality often falls under the customer perspective of the balanced scorecard.

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Definitions:

Partnership Business

A business structure where two or more individuals manage and operate a business in accordance with the terms and objectives set out in a Partnership Deed.