Which Types of Quality Costs Are Incurred Once the Product

question 9

Multiple Choice

Which types of quality costs are incurred once the product is produced and then found to be defective before being sold to customers?

• A) Appraisal (detection) costs
• B) Prevention costs
• C) External failure costs
• D) Internal failure costs

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Definitions:

High-performance Outcomes

Achieving results that significantly exceed the standard or expected levels of performance.

High Levels

Referring to a significant degree or intensity of a particular characteristic, state, or condition.

Quality of Work Life

The degree to which employees enjoy their job environments, including their relationships with colleagues, work conditions, and work-life balance.

Chief Operating Officer

A senior executive responsible for managing the day-to-day administrative and operational functions of a company, often second in command to the Chief Executive Officer (CEO).