Which Types of Quality Costs Are Incurred After a Defective

question 74

Multiple Choice

Which types of quality costs are incurred after a defective product is delivered to a customer?

• A) Appraisal (detection) costs
• B) Prevention costs
• C) External failure costs
• D) Internal failure costs

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Definitions:

Table Manners

The rules of etiquette used while eating, including the proper use of utensils, napkins, and how to conduct oneself at the dining table.

Modeling

A method of learning that involves observing and imitating the behavior of others, often discussed in the context of social learning theory.

Systematic Desensitization

A behavioral therapy technique used to reduce phobic responses and anxiety through gradual exposure to the feared object or situation.

Operant Conditioning

A training procedure by which behavior intensity is changed through reinforcement or punishment.