Describe the Customer Perspective of the Balanced Scorecard and Provide

question 151

Essay

Describe the customer perspective of the balanced scorecard and provide an example of a critical success factor for this perspective.

---

Definitions:

Erving Goffman

An influential sociologist known for his work on symbolic interactionism and the study of social interaction in everyday life, particularly in the context of identity and self-presentation.

Cyberbullying

The use of digital technology, such as social media, to harass, threaten, embarrass, or target another person, often anonymously.

Traditional Bullying

Forms of bullying that occur in physical spaces, such as schools or neighborhoods, involving direct interactions like physical or verbal abuse.

Crime Statistics

Data and numerical information related to the incidence and types of crimes within a specific area or jurisdiction.