Customer Relationship Management (CRM) Software Builds and Maintains an Organization's

question 95

True/False

Customer relationship management (CRM) software builds and maintains an organization's customer-related database.

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Definitions:

Disclosure Reciprocity

The tendency for one individual to match the level of personal information disclosed by another during conversations.

Traumatic Experiences

Events or situations that cause significant levels of distress or fear, often leading to long-lasting psychological effects such as post-traumatic stress disorder (PTSD).

Positive Aspect

A favorable or beneficial quality, characteristic, or component of a situation or individual.