Customer Self Service (CSS) Software Is Often an Extension of CRM

question 118

True/False

Customer self service (CSS) software is often an extension of CRM software.

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Definitions:

Adjusting Entry

An accounting entry made in the books at the end of an accounting period to allocate income and expenditure to the correct period.

Accrued Revenue

Revenue that has been earned through sales or services provided but not yet received by the company.

Adjusting Entry

A journal entry made at the end of an accounting period to record unrecorded income or expenses to ensure that the financial statements comply with the accrual basis of accounting.

Straight-Line Depreciation

A method of allocating the cost of an asset evenly over its useful life.