The Hidden Cost of Inadequate Training Is That Users Turn

question 56

True/False

The hidden cost of inadequate training is that users turn for help to coworkers who have mastered the system,decreasing the productivity of coworkers and increasing company costs.

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Definitions:

Substitute Products

Goods or services that can be used in place of each other, offering consumers alternatives that fulfill the same need or function.

Porter

Refers to Michael E. Porter, a prominent academic known for his theories on economics, business strategy, and competitive advantage.

Workplace Diversity

The inclusion of individuals of various genders, races, ethnicities, ages, sexual orientations, religions, and physical abilities in the workplace.

Core Competency

A defining capability or advantage that distinguishes an organization from its competitors, often contributing to its success or competitive advantage.